Parts & Repair Service
Support Beyond Installation
Our relationship with our clients doesn’t end when the installation is complete. Fashion Interiors provides ongoing service, repair, warranty assistance, and replacement support for window treatments purchased and installed through our team. Whether you need help with a shade, blind, drapery system, motor, remote, or automation control, we’ll help determine the best next step.
How Can We Help?
Service & Repair
We provide service and repair assistance for window treatments purchased and installed through Fashion Interiors.
Depending on the product and issue, our team may be able to troubleshoot remotely, arrange an on-site service visit, coordinate a manufacturer repair, or recommend replacement when repair is no longer practical.
Initial Assessment
We’ll first determine whether your issue may be resolved remotely or whether an on-site visit or additional service is required.
On-Site Service
A minimum service fee applies when an on-site service visit is required.
Additional labor, parts, shipping, manufacturer charges, or return visits may apply depending on the repair.
We’ll provide available pricing information before scheduling. In some cases, the final repair cost cannot be determined until the product has been inspected or troubleshooting has begun.
Parts & Components
We can provide select parts and components for brands we carry, including:
- Remote Controls, Motors, Internal Rechargeable Batteries
- Brackets & Hardware, Hubs & Gateways, Controls & Accessories
- Select Somfy Components
- Select Lutron Components
- Select Hunter Douglas Components
Parts availability depends on the manufacturer, product, model, and age. Some parts may be available for direct shipment from the manufacturer.
How Our Service Process Works
01
Contact Us
- Call/Text: (949) 788-9288
- Email: customerservice@fashioninteriors.com
- Service form →
02
Help Us Identify Your Product
To help us evaluate the issue, please provide as much information as possible:
- Name on the original Fashion Interiors order
- Approximate purchase or installation date
- Product type and brand, if known
- Description of the problem
- Photos or video of the product and issue
- Motor, remote, hub, or control information when applicable
Photos and videos can help us determine whether the issue can be resolved remotely or requires additional service.
03
Assessment & Next Steps
Our team will review the information and determine the appropriate next step. Depending on the issue, we may recommend:
- Remote troubleshooting or programming assistance
- Replacement parts
- Manufacturer warranty assistance
- On-site service
- Factory repair
- Motor or control replacement
- Product replacement
We’ll explain the recommended next step and applicable charges before scheduling service whenever possible.
Purchased Somewhere Else?
Our repair and on-site service program is reserved for products purchased through Fashion Interiors.
If your window treatments were purchased from another dealer, we recommend contacting the original retailer or manufacturer for repair and warranty assistance.
However, if the product is older, discontinued, no longer under warranty, or you would simply prefer to replace it, ask us about our Fashion Interiors Replacement Program.
Repair or Replace?
Sometimes repairing an older window treatment is the right choice. Other times, replacement makes more sense.
Products may become difficult or impractical to repair because of discontinued components, expired warranties, unavailable parts, fabric deterioration, repeated motor issues, or the overall age and condition of the window treatment.
If replacement is the better option, we’ll help you explore today’s products, fabrics, operating systems, and motorization technology.
Warranty Service
We assist our clients with eligible manufacturer warranty claims for products purchased through Fashion Interiors.
Warranty coverage varies by manufacturer, product, component, and age.
Installation Warranty
Fashion Interiors’ installation workmanship warranty is valid for one year from the original installation date.
Manufacturer Warranties
Manufacturer warranties generally apply to eligible products or components according to the manufacturer’s specific warranty terms.
Service labor, removal, reinstallation, shipping, programming, and on-site visits may not be included in the manufacturer’s product warranty.
Proof of purchase or the name associated with the original Fashion Interiors order may be required to verify warranty eligibility.
Our Replacement Program
Our Replacement Program is available for older or malfunctioning window treatments from brands we carry — even if they were originally purchased elsewhere.
Replacement Program Benefits
- Preferred Replacement Pricing – Special pricing may be available when replacing qualifying older or out-of-warranty products.
- Complimentary Design Consultation – We’ll help you compare current products and determine the right replacement for your window.
- Complimentary Take-Down – When you purchase your qualifying replacement through Fashion Interiors, we’ll remove the old window treatment as part of the replacement process.
Need Help?
Not sure whether you need troubleshooting, a part, repair, warranty assistance, or replacement? Send us the details and we’ll help determine the best next step.