Parts & Repair Service
At Fashion Interiors, we provide repair and warranty services only for shades and products purchased and installed through our expert design and installation team. Whether it’s blinds, shades, or drapes, our skilled technicians are dedicated to restoring your window coverings to their original beauty and functionality. Trust us to provide prompt and reliable service, ensuring your window treatments look and perform their best for years to come.
Need Parts? We sell parts such as remote control, internal rechargeable batteries, Somfy Motors and brackets, Hubs or other control systems for Somfy, Lutron and Hunter Douglas products. Give us a call, send us a message or visit our showrooms for further inquiry and to receive a free estimate.
Repair Process
1. Contact Us
- Phone/Text: 949-788-9288
- Email: customerservice@fashioninteriors.com
- Showrooms: Visit any of our locations to discuss your repair or service needs.
2. Provide Necessary Information – When you reach out, our team will collect the following details:
- Proof of purchase or order verification
- Your relationship with Fashion Interiors
- Product information (model, brand, or order number)
- Description and photos of the issue
- You can send photos and descriptions via email or text to 949-788-9288
3. Non-Fashion Interiors Purchases
- If your product wasn’t purchased from Fashion Interiors, please contact the original retailer or manufacturer.
- Alternatively, ask about our Exclusive Replacement Program to purchase a new product.
Replacement Program
We understand the frustration of dealing with outdated or malfunctioning shades. For products older than 5-7 years, replacement is often the best option as warranties for the motor and normal wear and tear may no longer be valid or may have expired. Our Replacement Program offers:
- Special Discounts: On replacing old or out-of-warranty products from brands we carry.
- Complimentary Design Consultation: To help you choose the perfect replacement.
- Free Take-Down: We remove your old shades at no extra cost when you proceed with the Replacement Program.
Repair Assessment and Fees
Initial Assessment
- A phone assessment will determine if your issue can be resolved remotely or requires an on-site visit.
Service Fees
- If an on-site service is needed, a minimum service fee will apply.
- We will inform you of any potential charges for labor and parts before scheduling the service.
- Some repair fees may only be finalized after inspection and servicing begin.
Warranty Repairs
Eligibility: Repairs under warranty are handled according to the specific warranty terms.
Required Information: Proof of purchase or the full name under the original contract to verify the order, product type, and age.
Warranty Details:
- The installation warranty is valid for one year from the installation date.
- Factory warranties cover products only and do not include labor for take-down, installation, or in-person service.
- Warranty terms vary by manufacturer and product type (e.g., motorized vs. manual systems).
Scheduling Repairs
Appointment Timing: We schedule service appointments at your convenience, based on technician availability.
Preparation: Please ensure access to the property and clear the area around the product for our technician.
Repair Timeframes
Completion Time: While we strive to complete repairs promptly, the timeframe depends on parts availability and the complexity of the repair.
Updates: You will be kept informed about the progress of your repair.
Exclusions
Responsibility: Fashion Interiors is not responsible for repairs or services resulting from improper use, unauthorized modifications, or damage caused by external factors such as weather or accidents.
Non-Purchased Products: We do not service or repair products not purchased from Fashion Interiors.