Parts & Repair Service

Repair Process

1. Contact Us

• Phone/Text: 949-788-9288
• Email: customerservice@fashioninteriors.com
• Showrooms: Visit any of our locations to discuss your repair or service needs.

2. Provide Necessary Information -  When you reach out, our team will collect the following details: 

• Proof of purchase or order verification
• Your relationship with Fashion Interiors
• Product information (model, brand, or order number)
• Description and photos of the issue
• You can send photos and descriptions via email or text to 949-788-9288

3. Non-Fashion Interiors Purchases

• If your product wasn’t purchased from Fashion Interiors, please contact the original retailer or manufacturer.
• Alternatively, ask about our Exclusive Replacement Program to purchase a new product.

Replacement Program

We understand the frustration of dealing with outdated or malfunctioning shades. For products older than 5-7 years,  replacement is often the best option as warranties for the motor and normal wear and tear may no longer be valid or may have expired. Our Replacement Program offers:

• Special Discounts: On replacing old or out-of-warranty products from brands we carry.
• Complimentary Design Consultation: To help you choose the perfect replacement.
• Free Take-Down: We remove your old shades at no extra cost when you proceed with the Replacement Program.

Repair Assessment and Fees

Initial Assessment

• A phone assessment will determine if your issue can be resolved remotely or requires an on-site visit.

Service Fees

• If an on-site service is needed, a minimum service fee will apply.
• We will inform you of any potential charges for labor and parts before scheduling the service.
• Some repair fees may only be finalized after inspection and servicing begin.
  

Warranty Repairs

Eligibility: Repairs under warranty are handled according to the specific warranty terms.

Required Information: Proof of purchase or the full name under the original contract to verify the order, product type, and age.

Warranty Details:

• The installation warranty is valid for one year from the installation date.
• Factory warranties cover products only and do not include labor for take-down, installation, or in-person service.
• Warranty terms vary by manufacturer and product type (e.g., motorized vs. manual systems).
  

Scheduling Repairs

Appointment Timing: We schedule service appointments at your convenience, based on technician availability.

Preparation: Please ensure access to the property and clear the area around the product for our technician.

Repair Timeframes

Completion Time: While we strive to complete repairs promptly, the timeframe depends on parts availability and the complexity of the repair.

Updates: You will be kept informed about the progress of your repair.

Exclusions

Responsibility: Fashion Interiors is not responsible for repairs or services resulting from improper use, unauthorized modifications, or damage caused by external factors such as weather or accidents.

Non-Purchased Products: We do not service or repair products not purchased from Fashion Interiors.